6 Zonal Helplines to be launched from coming October: Ram Vilas Paswan


New Delhi:  Ram Vilas Paswan, Union Minister for Consumer Affairs, Food & Public Distribution held a Press Conference today to brief about the National Consumer Helpline (NCH) in New Delhi. Speaking to the media, Paswan said that 6 Zonal Helplines will be launched in the country from coming October. Every zonal helpline will have 10 consumer desk. In this way, 60 consumer desk will work additionally in the country apart from National Consumer Helpline. 
The Minister said that the 18 states will be connected to the National Consumer Help Line by March 2018. 
Paswan informed that earlier 14 NCH counters were working for redressing the grievances of the consumer, which has been increased to 60. He said that earlier average response time was taken about 7 minute in the National Consumer Helpline which is now almost instant available.
Paswan further stated that the number of people lodging complain on the National Consumer Helpline has increased by almost 3 times. National Consumer Helpline received 1.30 lakh complaints in 2014 by consumer which increased to 3 lakh in 2017.

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